This article will show you how to submit a date of birth or name change request for optimal resolution time. If your name or date of birth is just a small typo you will not need to attach a piece of government ID.
- Subject Field: Information Update – Name
- List the following information in your email/request.
- Current Name on the account:
- New name:
- Incorrect Date of Birth:
- Correct Date of Birth
- You will need to attach a piece of government ID with the old name and one with the new name (Driver’s license, marriage certificate, etc).
Submit Request at: https://help.boat-ed.com/hc/en-us/requests/new
Subject: Information Update – Name Change or Update - Date of birth Change
I recently got married and my last name has now changed. Please see the necessary info below:
- Name on account: John Smith
- DOB on account: 02/12/1990
- New Name: John Wick
I have attached my marriage certificate with the new name.
The birthday on file is incorrect.
I need to change my age
I put in the wrong date of birth
I need to update my information