General Troubleshooting

Problem

This article will demonstrate how to fix the error message being given to you for the name field if the name is seemingly correct. Oftentimes, if there is a problem but the name looks fine, it means there are extra spaces in the field where there aren't supposed to be any.

Tutorial Link: https://www.youtube.com/watch?v=a4c7t3jCWQ4. 

Steps

1. In the name field, left click at the far right of the field in the white space. (Image reference 1)

2. A blinking cursor should appear and if the cursor is not stuck to the last letter of the first name or last name this means there is a trailing space.

3. Backspace on the field until the cursor is right beside the letter without a gap.
4. If done correctly you should see the red err messaging at the bottom of the name fields disappear and you can try completing the registration again.

Note: If you're still having issues with the name please submit a request at https://help.boat-ed.com/hc/en-us/requests/new and include all the information needed to fill out the form you cannot get past.