Deborah-Fagan
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Recent activity by Deborah-Fagan-
Why Am I Being Asked to Pay Again?
If you find yourself prompted for payment again, it could be due to one of the following reasons: Incorrect Website or Account: You may have logged into the wrong website or account. Duplicate C...
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Missing Canadian PCOC Details on ILMC
If you need to replace your Canadian Pleasure Craft Operator Card (PCOC) but can't locate your details on www.ILostMyCard.com, it's possible you've taken your course through another provider or com...
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Trouble Opening PDF File
If attempting to open the PDF attachment directly from the email and an error message reading "file is damaged -- can't open it", please select the "Download" link and save it to your computer. Onc...
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Why Has My Course Expired?
Pay-up-front courses are valid for only 90 days from the time of payment. If you are not able to complete the course within this timeframe, you will have the option to pay for a 30-day extension fo...
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What to Do If You've Failed Your Exam
Each state has its own regulations about what will happen if a quiz or exam is failed. Most will allow students to repeat a chapter without restarting the timer when it comes to quizzes; however, i...
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Fast Pass - Trouble Logging In After Course Upgrade
After upgrading to the new course, the traditional course for which you were initially registered has been discontinued. To log into your account, kindly navigate to the interactive course platform...
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Do You Offer Group Discounts?
We offer a discount for orders of 20 or more courses. Please send us an email with the following information and an agent will contact you. If there is a prior rate and/or arrangement for your o...
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How Do I Access My Other Courses?
To access all current and past courses, select your username from the top of the page and then choose the “Dashboard” option. Once opened, you will see a menu on the left side; if on a mobile devic...
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How Do I Change My Address?
To update your address in our system and request a new card, please follow these steps on our website at Ilostmycard.com: Select Your Certification State and Course: Begin by choosing the state w...
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How Do I Reset My Password?
To reset your password, please select the “Forgot your password?” » in the login page. An email will be sent to you; however, if you do not see it in your inbox, please check your Junk/Spam folder....