If you find yourself prompted for payment again, it could be due to one of the following reasons:
- Incorrect Website or Account: You may have logged into the wrong website or account.
- Duplicate Courses: You might have inadvertently added duplicate courses to your account by selecting "Get Started" rather than "Login".
Steps to Resolve:
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Clear Cookies and Cache:
- Begin by clearing your browser's cookies and cache to remove any potentially corrupt cookies that could be impacting your login process, even if it's not immediately apparent.
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Proper Login Instructions:
- Ensure you are logging into the correct course website.
- Avoid using the “Get Started” button for logging in, as it often leads to the addition of duplicate courses requiring payment.
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Account Information:
- As we do not have access to your password, please use the “Forgot your Password?” link for a reset if necessary.
- When creating a new password, ensure it is at least 8 characters in length, containing at least one uppercase letter, one lowercase letter, and one number.
- Check your SPAM/junk folder if the reset email doesn't show up in your inbox.