General

General Information

• Redeeming Your Code: A Step-by-Step Guide
• How Do I Change My Address?
• How Do I Reset My Password?
• How Do I Access My Other Courses?
• Do You Offer Group Discounts?
• Why Am I Being Asked to Pay Again?

Course Information

• Policy on Refunds
• Is It Possible to Obtain a Printed Handbook?
• Understanding the $9.99 Charge on My Card
• Fast Pass - Trouble Logging In After Course Upgrade
• What to Do If You've Failed Your Exam
• Why Has My Course Expired?

Replacement Card

• Why Does My Certificate Say Temporary?
• Trouble Opening PDF File
• Missing Canadian PCOC Details on ILMC