To ensure accuracy and compliance with our records, changes to your name or date of birth post-registration can only be made upon receipt of a valid government-issued ID. This process is vital for verifying your identity and updating our records accordingly.
How to Update Your Personal Information:
Gather Appropriate Documentation
Collect a government-issued ID (Passport, Driver's License, or Divorce/Marriage Certificate) that reflects the correct information.
Reach Out
Before proceeding, ensure you have the document ready for submission.
This preparation streamlines the process, allowing for quicker verification and update.
With your document prepared, reach out to our customer support team via chat, by pressing the chat button in the bottom corner of the screen.
This direct communication channel is set up to handle document submissions securely and efficiently.
Submit Your Document
During your interaction you can securely submit your government-issued ID for verification by clicking on the attachment button
Verification Process
Our team will review the submitted ID to verify the changes. You will be notified once the verification is complete.
Record Update
Upon successful verification, your records will be updated to reflect the correct name or date of birth.
Replacement Card
With your updated record, you can now order a replacement card from ilostmycard.com if necessary.
Important Note:
Changes to your personal information in our records are subject to verification for your security. If you have completed the course, it's also essential to inform your state or provincial agency of these changes to ensure consistency across all records.
Need Further Assistance?
For any questions or if you require further clarification on how to submit your government-issued ID for verification, please reach out to our support team. Detailed contact information and support options are available on our website. Our team is dedicated to assisting you through each step of this process, ensuring a smooth and secure update to your personal information.