Card rejection during an online transaction can be a common yet solvable issue. The key often lies in the details of your billing address verification. This guide will help you troubleshoot this problem.
Checklist Before Start:
Before diving into the troubleshooting process, please ensure you've reviewed the following preliminary checks.
- Address Verification: Confirm that the billing address you're entering matches the one registered with your credit card provider.
Address Update: Consider whether you've moved recently and ensure you're using the address associated with your credit card.
Bank Account Review: Check for any pending charges that may indicate a billing address mismatch.
Troubleshooting Steps:
Step 1: Confirm Billing Address:
Double-check the billing address for any typos or errors. If you've recently moved, try entering your previous address.
A telltale sign that the problem might be related to the billing address is if there's a pending transaction showing in your bank account while our website indicates that the payment has been rejected.
Step 2: Card Validity Check
Ensure your credit card has not expired and is still active for transactions.
Step 3: Accuracy of Credit Card Data
Verify the credit card details are entered correctly, avoiding reliance on auto-fill features.
Step 4: Funds Availability
Make sure your card has enough funds and hasn't exceeded any credit limits.
Step 5: Card Activation for Online Use
If it's a new card, activate it for online transactions as per the issuer's instructions.
Step 6: Register Gift or Prepaid Cards
For gift or prepaid cards, ensure they are registered with a billing address.
What To Do If Problem Persist:
If these steps don’t resolve your issue, clear your cookies and cache as outdated data can sometimes interfere with online transactions. Additionally, using Google Chrome or Firefox as your internet browser could offer a more streamlined experience. Contact our customer service team if you need further assistance!